Terms and Conditions

1. Introductory provisions

These terms and conditions (hereinafter the „terms and conditions") of the business company Pawment toys s.r.o., with its registered office at Příčná 1892/4, 110 00 Praha - Nové Město, Company ID (IČO): 24905984, VAT ID (DIČ): CZ24905984 (hereinafter the „seller") govern, in accordance with the provision of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the „Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the seller and another natural person (hereinafter the „buyer") through the seller's online store at pawment.cz.

The seller's contact e-mail: info@pawment.cz. Provisions deviating from the terms and conditions may be agreed in the purchase contract; deviating arrangements in the purchase contract take precedence over the provisions of the terms and conditions.

2. User account

Based on the buyer's registration carried out on the website, the buyer may access their user account. The buyer may also order goods without registration. The buyer is obliged to provide correct and truthful information and to update it when it changes. Access to the account is secured by a password.

3. Conclusion of the purchase contract

All presentation of goods placed in the online store is of an informative nature, and the seller is not obliged to conclude a purchase contract regarding these goods. To order goods, the buyer fills in the order form, which contains in particular information about the ordered goods, the method of payment of the purchase price, details of the requested method of delivery, and the costs associated with the delivery of the goods.

Before sending the order, the buyer is allowed to check and change the data they have entered into the order. The buyer submits the order by clicking the button completing the order („order with an obligation to pay"). The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer's e-mail address. The buyer agrees to the use of means of distance communication when concluding the purchase contract.

4. Price of goods and payment terms

The prices of goods are stated including value added tax and all related fees (except for delivery costs). Prices remain valid for the period during which they are displayed in the online store. The buyer may pay the price of the goods and any costs associated with the delivery of the goods in particular in the following ways:

• by cashless payment card online (via a payment gateway),
• by cash on delivery in cash or by card upon receipt of the goods.

In the case of cash on delivery, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable upon completion of the order. The seller will issue a tax document (invoice) to the buyer and send it in electronic form to the buyer's e-mail address.

Made-to-order goods. Goods made according to the buyer's individual wishes (in particular goods with an engraved name or other personalization) must be paid for by the buyer in advance; the seller begins production only after the payment is credited. The contract for such goods may not be withdrawn from — see Article 6.

5. Transport and delivery of goods

The costs of delivery of goods vary according to the chosen method of transport and are communicated to the buyer before completing the order. The current methods of transport, prices, and usual delivery times are stated on the Shipping and payment page. If the seller is, under the purchase contract, obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. Upon receipt of the goods from the carrier, the buyer is recommended to check the integrity of the goods' packaging and to report any defects to the carrier.

6. Withdrawal from the purchase contract

A buyer who is a consumer has, in accordance with Section 1829 of the Civil Code, the right to withdraw from the purchase contract within a period of 14 days of receipt of the goods, without giving any reason. Details, conditions, and a model form can be found on the Withdrawal from the contract page.

In accordance with Section 1837 of the Civil Code, it is not possible to withdraw, among other things, from a contract for the supply of goods that have been modified according to the buyer's wishes or for their person (in particular goods with an engraved name or other personalization).

7. Rights arising from defective performance (complaints)

The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection. Rights arising from defective performance do not apply to wear and tear of the goods caused by their normal use, nor to mechanical damage to the material caused by an animal's claws or teeth. The procedure for filing a complaint is governed by a separate Complaints Procedure.

8. Protection of personal data

The seller fulfils its obligations towards the buyer arising from legal regulations on the protection of personal data through a separate document, the Privacy Policy.

9. Out-of-court dispute resolution

The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID (IČO): 000 20 869, website adr.coi.cz, e-mail: adr@coi.cz, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform located at ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer arising from the purchase contract.

10. Final provisions

If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. By choosing the applicable law, the consumer is not deprived of the protection afforded by the provisions of the legal order that cannot be derogated from by contract. If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provisions will be replaced by a provision whose meaning is as close as possible to the invalid provision. These terms and conditions take effect on the date stated above.